Returns & Exchanges
We want you to love every piece you choose. If a size isn't right or you prefer another shade, our 7-day exchange process is simple and transparent.
7-Day Guarantee
Hassle-Free Exchanges
You may request an exchange or boutique credit within 7 calendar days of receiving your delivery.
Message our WhatsApp concierge with your order reference number and exchange reason.
We arrange a reverse courier pickup from your doorstep or provide our return depot address.
Upon inspecting the returned item, your new size or replacement is dispatched immediately.
Conditions for Exchange
- Items must be in original, unworn, unwashed condition with all tags and dust bags attached.
- Shoes must be tried on carpeted surfaces to prevent sole scratches.
- Jewelry must be returned in the original anti-tarnish presentation box.
For health and hygiene reasons, opened/swatched cosmetics, skincare serums, and delicate undergarment bottoms (briefs/panties) cannot be exchanged or returned unless received damaged in transit.
Need help initiating an exchange?
Our team responds on WhatsApp within minutes.
Premium Selection
Curated pieces, quietly considered.
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Easy Returns
14 days, no complications.
Customer Support
Real people, ready to help.